Call Recording For Teams

Whether you need to record calls for quality or monitoring and coaching of staff or Call Center Agents or simply for corporate compliance, TRCSI offers solutions that will record any and all users.

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Microsoft Teams Interaction Recording Solution

TRCSi New-generation, cloud-based interaction recording solution for Microsoft teams. With our Microsoft team’s intelligence recording solution, we use Microsoft compliance recording API to deliver a complete recording solution at your fingertips.  Our customers can make faster and better decisions, accelerate sales, enhance service, resolve disputes, manage their staff, and mitigate risk faster and better than ever before.

Our Microsoft teams Recording solution offers 80 customizable widgets on our dashboards, a live dashboard. 100 replay permission levels, 8 recording modalities, 50 canned and modifiable reports, and 4 types of built-in storage supported.

Key Benefits Microsoft teams Recording

  • All-in-one interaction recording solution.
  • Full Management suite.
  • Full insights into your employee interactions
  • Full insights into your customer interactions
  • Complete audit trail of interactions: Voice, Video
  • Complete audit trail of interactions: Screen and Chat/IM
  • Call transcription and playback
  • Key world search and playback
  • Compliance with regulations, including PCI-DSS, HIPAA, BASLII
  • Customizable security profiles
  • Scalable from 5 to 5,000+ users
  • Our solution is one of the only interaction recording solutions for Microsoft Teams.

TRCSi also provides a hybrid recording solution to work with your on-perm system such as Avaya, Cisco, Mitel, and many more.

Microsoft Teams Recording Insights

  • Teams Recording call recording offers a unique insight into your employee interactions
  • Teams Recording call recording offers a unique insight into your customer interactions
  • Insights on Video Recording of video-based interactions
  • Insights on Agent’s desktop Screen Recording
  • Synchronized to the audio recording
  • A comprehensive Insights view of the customer interaction
  • Chat/IM Recording capabilities comprehensive Insight of interactions
  • Easy-to-Use UI and Web App for system management
  • Intuitive user interface
  • Regulatory Compliance
  • Secure sharing of files via email
  • Web-based storage
  • Built-in 256-bit encryption
  • Live Monitoring
  • Agent Notes/Reference Tagging for easy search
  • View and Insights on real-time metrics
  • easy search tools
  • Real-time Active Directory monitoring 

Quality Management

Easy to uses and access clear-cut tools for quality assurance and management in order to evaluate your staff and employee, employee performance, ensure adherence to corporate procedures and maximize staff productivity at all times.

TRCSi New-generation, cloud-based interaction recording solution can also integration with most popular CRM solutions.

TRCSi Microsoft Teams interaction recording solution provide a smooth migration path for all supported PBX systems and we deliver 100 percent uptime for simultaneous recording of all calls on most platforms